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Posted by Sim Jetlag on October 10, 2009

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For an up to date blog, go to http://simjetlagfr.blogspot.com

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Giant Bicycles Problem: Poor Customer Service or Bad Warranty Department?

Giant TCR at Giant Shop in Australia Giant Bicycles: The largest bicycle manufacturer in the world. Giant is in fact a factory, they don't only manufacturer Giant branded bicycles, but they also make a considerable number of other well known bike brands. Having been given bikes to race on for the past couple of decades, and having worked with and in Giant retailers on and off since the late 90s, I decided to spend my own hard earned money on a TCR. Things went a little pear shaped with the bike when I discovered what I could only assume was a defect and design flaw, but things got really disappointing once I contacted Giant regarding the issue. TIMELINE - Bike Purchased in Australia Feb 2018 - Giant shop calls Giant AUS for advice on what BB to use to install a Rotor Inpower Crank (information later confirmed by other shops and distributors worldwide) - Rotor installed at Giant shop Australia Cable rub damaged the axle & powermeter ...

The week

John and I got in some good training this week. We got in a lot of intervals, some TT intervals and some shorter uphill intervals. We did a few double days, which was nice, and we got in a great ride to Penne and around Bruniquel. That was a great ride, and one I will have to take other people on because it is so beautiful and takes in a load of the area’s castles and walled cities.

Cameroon Day 2

Arrival in Yaounde, Cameroon (Click on pics for larger image) For GP Chantal Biya results, go to: http://www.cyclingnews.com/protour_oct07.php?id=road/2007/oct07/chantalbiya07/default The alarm rings… actually it is Paul Simon and Garfunkle’s “Sound of Silence” that I have as an alarm ring tone on my cell phone. Doesn’t really matter, it’s 6am and I’ve been awake since 5am. Just to make things worse I couldn’t get to sleep last night either. Oh well, c’est la vie. Just as I reach for my phone, there’s a knock on the door. Actually more of a bang, the kind of knock you see the cops use in bad hollywood movies. It’s our Soigneur, making sure everyone is up. His name is Nene. Well, that isn’t his real name, I don’t actually know his real first name. He’s part Portugese, part Senegalese and part French. He used to a Festina Soigneur, and over the past few years he has been the Soigneur/Masseur for anyone who needs him. Believe me, he gets plenty of work! He knows more people in cycling tha...

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